About the Opportunity

A Driscoll’s Network Administrator is a technical professional with specialized skills and knowledge of the network components required to interconnect the users, sites, services, and applications necessary to operate our global enterprise. Our Network Administrators design and build the network components with security, reliability, and performance in mind at all times, so that our operations are safe, resilient, and effective.

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Responsibilities

• Build, configure, and troubleshoot core and branch networking including LAN, WAN, voice, and wireless infrastructure required to run our business globally.

• Analyze and resolve incidents reported by end-users or through notifications from  monitoring tools.

• Effectively manage SLA in our Incident Management Tool – ServiceNow.

• Escalation management with third-party network, equipment, and service  providers and contractors globally.

• Follow best practices across all network management and monitoring platforms, while seeking opportunities to improve our technical capabilities/capacity through automation.

• Respond to escalations and alerts proactively and take ownership of resolving network and service problems.

• Interpret business issues and recommend solutions.

• Document root cause analysis and take action to prevent reoccurring issues, including identifying opportunities for continuous process improvement or technology upgrades that will improve service level, reduce cost, or improve manageability.

• Responsible and accountable for monitoring and responding to issues/alerts to maintain desired uptime and meet Service Level Agreement (SLA) to customer incidents and requests.

• Responsible and accountable to administer and operate redundant network connections, provide disaster recovery support, and ensure all network components are built with high availability and resilience in mind.

• Provide deployment, maintenance and patching support to any required  applications, systems, and services upgrade. Define and deliver network  maintenance and upkeep tasks, including OS/firmware upgrades and compliance  with security standards.

• Continually audit the configuration and capabilities of the network to ensure  security and service level globally.

• Align all network builds and documentation to the defined standards and  practices, while providing feedback to improve those standards and practices. 
• Status reporting of the various networking tasks, incidents, and overall productivity metrics, and make efforts to improve the performance, efficiency and  customer support.

Candidate Profile

Qualifications:

• BS/BA in computer related field of study or equivalent experience.
• 4+ years network administration, with Cisco switching, Palo Alto firewalls, F5 load balancing, Aruba Wireless.
• 5+ years of relevant network, IS/IT, security, or other production service design, build, and support.
• High level support and configuration of switching, routing, SD-WAN, firewall, wireless and voice/telephony platforms.
• High level understanding of various WAN technologies, including fiber optic, cable, DSL, wireless, cellular, and satellite (LEO and geostationary).
• High-level expertise with global ISP/WAN providers, including US, Mexico, China, and European countries are desired.
• Service management and performance monitoring of critical end user services, including application and infrastructure components in New Relic, SolarWinds Orion, PRTG, or other platforms.

Certifiactions and Techical Skills:
• Cisco Certified Network Professional (CCNA)
• Palo Alto Certified Network Security Engineer
• Aruba Certified Mobility Expert (ACMX)
• ITIL V4.0 Foundation
• Advanced English written and verbal communication is critical to success in this role.

Preferred Qualifications:
• Troubleshooting and configuring site-to-site and remote VPN, VLAN, Trunks, ether- channels, STP, VTP, VRF, ARP, DNS, DHCP, HSRP, VRRP, VPC, VDC, Fex,
fabric path.
• Knowledge on Structured Cabling Systems, data wiring, and fiber optic.
• Knowledge and of and practice with disaster recovery methods and scenarios.
• Experience with ITIL methodology and practices, particularly with Service Now.
• International travel may be required, so a valid passport and ability to secure travel visas are mandatory.
• Extensive teamwork and collaboration will always be required, so communication and coordination are a must.
• All technology positions within Driscoll’s require knowledge of information security practices.

About Driscolls

Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of humility, passion and trustworthiness have guided our mission to delight consumers around the world.

Driscoll's exclusive patented berry varieties are developed through years of research using only natural breeding methods – meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chain partners.

Driscoll's is the trusted brand for Only the Finest Berries™.

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Driscoll's es el proveedor líder en la comercialización de Fresas, Frambuesas, Zarzamoras y Arándanos Azules en el mundo. Con más de 100 años de herencia en agricultura y cientos de productores independiente alrededor del mundo, Driscoll's es una compañía apasionada por cultivar Berries frescas, hermosas y deliciosas. Nuestros valores de humildad, pasión y confianza han guiado nuestra misión de deleitar a los consumidores en el mundo.

Las variedades exclusivas de Driscoll's han sido desarrolladas a través de años de investigación usando sólo métodos de mejoramiento natural. De la granja a la mesa, nos enfocamos en ofrecer una experiencia de alta calidad con apoyo de nuestros socios de la cadena de suministro.

Driscoll's es la marca de confianza de sólo las mejores Berries.